Shipping & Delivery

Little Ladder Books

Shipping & Delivery

At Little Ladder Books, we carefully pack every Story Set so it reaches you safely and ready to be enjoyed.

We currently ship orders within India using India Post. Please read the following shipping and delivery terms before placing your order.

1. Payment Before Dispatch

Little Ladder Books currently accepts prepaid orders only. Cash on Delivery (COD) is not available at this time.

Orders are processed for dispatch only after successful confirmation of payment. We may introduce additional payment and delivery options in the future as our operations grow.

2. Order Processing & Dispatch

Orders are generally scheduled for dispatch within 3–5 business days of receiving and confirming your order and payment.

The 3–5 business day processing period is separate from the time taken by India Post to deliver the parcel.

Once your order has been dispatched, we will provide the available India Post tracking/consignment details so that you can track the shipment.

Delivery timelines may vary depending on the destination, postal network, weather, public holidays, operational disruptions and other circumstances beyond our control.

3. Delivery Partner

All domestic orders are shipped through India Post.

Once a parcel has been handed over to India Post, the parcel is subject to the delivery procedures, service conditions and operational processes of India Post.

4. Please Check Your Delivery Address Carefully

Customers are responsible for providing a complete and accurate delivery address, including the recipient's name, house/building details, locality, city, state and correct PIN code, along with a reachable phone number where requested.

Please check your address carefully before placing the order.

Little Ladder Books cannot be held responsible for delivery failure, delay or return caused by:

·        incorrect or incomplete address;

·        incorrect PIN code;

·        missing address information;

·        recipient being unavailable;

·        recipient refusing delivery;

·        recipient failing to collect the parcel after postal notification;

·        recipient having moved from the stated address; or

·        any other circumstance attributable to incorrect information provided by the customer.

5. Failed Delivery & Return to Sender

India Post may make delivery attempts and/or issue an intimation for collection depending on the circumstances and applicable postal procedures.

If a parcel cannot be delivered and is returned to Little Ladder Books, the original shipping charges and any applicable return-to-sender charges incurred by us may be deducted from any refund, where permitted, or may be payable by the customer before the parcel is resent.

If the customer requests the parcel to be resent, the customer may be required to pay the applicable additional shipping cost before we dispatch it again.

We will not automatically resend a returned parcel without confirming the delivery address and, where applicable, receiving the additional shipping payment.

6. Delayed Shipments

Postal delivery times are estimates and are not guaranteed delivery dates.

If your tracking information shows that the parcel is delayed, please allow reasonable additional time for the postal network to complete delivery.

If a parcel appears to be significantly delayed or is not showing expected movement, we may initiate an enquiry or complaint with India Post.

7. Lost Parcels

If a parcel appears to have been lost in transit, Little Ladder Books will first raise or pursue a tracking enquiry with India Post.

We will allow up to 20 days from the date the parcel is reported as lost or significantly delayed for the postal investigation/tracking process to progress before determining the appropriate resolution.

If India Post confirms the parcel as lost, or the investigation does not resolve the shipment within the applicable period, we will process the eligible refund or other resolution in accordance with our Returns & Refunds Policy.

Please do not place a duplicate order while a lost-parcel investigation is ongoing unless you are willing to treat it as a separate purchase.

8. Damaged Parcels

We pack our Story Sets carefully before dispatch.

If your parcel arrives with visible external damage, please photograph the package before opening it, where possible.

If the contents are damaged, please contact us within 48 hours of delivery and provide:

·        your order number;

·        photographs of the outer packaging;

·        photographs of the damaged contents; and

·        a brief description of the damage.

This documentation helps us assess the issue and, where necessary, raise a claim or enquiry with the shipping provider.

Please retain the original packaging until the matter has been resolved.

9. Incorrect, Missing or Damaged Items

If you receive an item that is incorrect, incomplete or damaged, please contact us within 48 hours of delivery.

We may request photographs, an unboxing video, or other information reasonably required to verify the issue.

Where the issue is confirmed to be attributable to Little Ladder Books, we will provide an appropriate resolution in accordance with our Returns & Refunds Policy.

10. Delivery Confirmation & Disputed Delivery Claims

Once India Post's tracking information records an order as delivered, customers should contact us promptly if they believe the parcel was not received.

For delivery disputes, we may request relevant information and may verify the shipment status with India Post before processing a replacement or refund.

A refund or replacement will not be automatically issued solely on the basis of a claim that a parcel was not received when postal records show the parcel as delivered. We reserve the right to investigate such claims before determining the appropriate resolution.

11. Fraudulent or Suspicious Orders

To protect our customers and Little Ladder Books from fraudulent transactions, we reserve the right to verify, hold, cancel or decline an order where we reasonably suspect fraudulent activity, payment misuse, inaccurate customer information or other irregularities.

Where an order is cancelled before dispatch, any eligible refund will be processed to the original payment method, subject to the applicable payment provider's processing timelines.

We may request reasonable information necessary to verify an order before dispatch.

12. Multiple or Duplicate Orders

If multiple orders are placed accidentally, please contact us as soon as possible.

Once an order has been processed or dispatched, cancellation may no longer be possible and the applicable Returns & Refunds Policy will apply.

13. Delivery Delays Beyond Our Control

Little Ladder Books is not responsible for delays caused by circumstances beyond our reasonable control, including:

·        natural disasters;

·        extreme weather;

·        strikes or service disruptions;

·        government restrictions;

·        public emergencies;

·        postal network disruptions;

·        incorrect or incomplete address information; or

·        other circumstances outside our reasonable control.

However, where appropriate, we will assist customers in following up with the delivery provider.

14. Changes to Delivery Information

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We will try to accommodate the request where the order has not yet been dispatched. Once the parcel has been handed over to India Post, we may not be able to change the delivery address.

Important Note

This Shipping & Delivery Policy should be read together with Little Ladder Books' Terms & Conditions and Returns & Refunds Policy. Nothing in this policy is intended to exclude or limit any consumer rights that cannot lawfully be excluded or limited under applicable law.